Privacy
Privacy Statement
Lenox Financial Mortgage Corporation ( d/b/a WesLend Financial and WesLend Financial Corp.) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.
Lenox Financial Mortgage Corporation group of websites and governs data collection and usage. By using the Lenox/WesLend website, you consent to the data practices described in this statement.
Collection of your Personal Information
Lenox/WesLend collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Lenox/WesLend also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. We do not share your information with outside companies for their promotional use. We do not track URLs or web use outside of our owned and operated websites, nor do we track you across the Internet once you leave our site.
Contact information, and user data/patterns may be used to ensure customer satisfaction, and to operate the Lenox Financial Mortgage Corporation group of websites and offer you our products and services.
Advertising/ Marketing data is analyzed on a local/demographic level, and IP information and cookie data is only collected for recognition purposes and statistics. Local data is used to improve user experience, and does not exploit you personally.
Online media service providers will also use data across their owned, operated and affiliate websites to determine user success patterns across most demographics(pursuant to their corporate policies). This data is collected in such a way that it is not personally identifiable or exploited.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Lenox/WesLend public message boards, this information may be collected and used by others. Note: Lenox/WesLend does not read any of your private online communications.
Lenox/WesLend encourages you to review the privacy statements of Web sites you choose to link to from Lenox/WesLend so that you can understand how those Web sites collect, use and share your information. Lenox/WesLend is not responsible for the privacy statements or other content on Web sites outside of the Lenox/WesLend and Lenox/WesLend family of Web sites.
Use of Data
The only data used for direct response, which serve as a form of communication to the user is information collected with your permission and awareness.
Lenox/WesLend collects and uses your personal information to deliver the services you have requested. Lenox/WesLend also uses your personal information to inform you of other products or services available from Lenox/WesLend. Lenox/WesLend may also contact you via surveys to conduct research about your opinion of services currently provided to you or of potential new services that may be offered.
Lenox/WesLend does not sell, rent or lease its customer lists to third parties. Lenox/WesLend may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lenox/WesLend may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Lenox/WesLend, and they are required to maintain the confidentiality of your information.
Lenox/WesLend does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Lenox/WesLend keeps track of the Web sites and pages our customers visit within Lenox/WesLend, in order to determine what Lenox/WesLend services are the most popular. This data is used to deliver customized content and advertising within Lenox/WesLend to customers whose behavior indicates that they are interested in a particular subject area.
Lenox/WesLend Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lenox/WesLend or the site; (b) protect and defend the rights or property of Lenox/WesLend; and, (c) act under exigent circumstances to protect the personal safety of users of Lenox/WesLend, or the public.
Use of Cookies
The Lenox/WesLend Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookie data stored into your browser may be used to track the effectiveness of your involvement with Lenox Financial Mortgage Corporation, but is not used in any way to harm visitor hardware, or detract from user experience.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Lenox/WesLend pages, or register with Lenox/WesLend site or services, a cookie helps Lenox/WesLend to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lenox/WesLend Web site, the information you previously provided can be retrieved, so you can easily use the Lenox/WesLend features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lenox/WesLend services or Web sites you visit.
COMMUNICATIONS CONTACT POLICY
By providing us with a telephone number, and/or a telephone number for a mobile device or email, you are expressly consenting to receive communications from us, our affiliates and agents at that number, including but not limited to, prerecorded or artificial voice message calls, text messages and calls made by an automatic telephone dialing system pertaining to our products and services. This express consent applies to each such telephone number or email that you provide to us now or in the future even if your telephone number is on a state, corporate or national Do Not Call Registry. Calls and messages may incur access fees from your mobile services provider. Your consent is not required as a condition of obtaining goods or services from us and you may decline to provide or revoke your consent at any time.
By providing such information, you are confirming you are over the age of thirteen (13).
To begin receiving text messages reply “START” to the ten digit number which sent the text. To stop receiving text messages from Lenox/WesLend, text STOP to the ten digit number which sent the text. For help, reply “HELP” to the text or contact (949) 428-5100.
Opting Out
If you wish to exercise your right to opt out please contact optout@lenoxhomeloans.com or call 949-428- 5100.
Please understand that this will permanently opt you out of all service updates, or other promotional materials that are relevant and tailored.
Once you opt out, you will be permanently opted out of all Lenox Financial Home Loans promotions, and additional services. Your contact information will be removed from our databases and you will not receive contact information from any sales representatives or customer relationship services.
You will no longer receive any form of electronic communication or verbal contact from Lenox Financial Mortgage Corporation ( d/b/a WesLend Financial, WesLend Financial Corp., and WesLend Financial (FN)). Lenox Financial Mortgage Corporation and its internal affiliates (including Park Plaza Capital Escrow, and WesLend Financial Insurance Services are also subject to this agreement).
If your inquiry is only regarding a technical question, please e-mail webmaster@lenoxhomeloans.com
Changes to this Statement
Lenox Financial Mortgage Corporation will occasionally update this Statement of Privacy to reflect company, ad policy, and customer feedback. Lenox/WesLend encourages you to periodically review this Statement to be informed of how Lenox/WesLend is protecting your information.